Guest Services RepresentativeSt Julien Hotel & SpaBoulder, CO
A property of: St Julien Hotel & Spa
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Job Description

Overview

We are looking for professional and experienced Guest Service Representatives to join our Front Desk team! In this role, you will be responsible for providing excellent guest service to those checking in and out of the Hotel, booking accurate reservations, and helping to ensure that our guests have an overall luxurious and memorable experience!


Essential Job Functions:

  • Has the ability to perform all duties required in PBX, Reservations, and Front Desk
  • Welcome guest to the Hotel and check them in, in a friendly yet efficient manner
  • Book Hotel reservations promptly and accurately
  • Enter data into computer system, including some minor accounting functions
  • Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions about the property
  • Coordinate with concierge and bell staff to provide seamless guest service
  • Handle guest concerns and complaints and keep Manager/supervisor notified of issues
  • Remain knowledgeable of current Hotel staff in order to correctly direct transfers
  • Complete a daily shift audit and balance all account settlements, charges, etc. to the property management system
  • Other duties as requested by supervisor


About Us

As Boulder's premier Hotel & Spa we strive to create memorable travel experiences for our guests and exceptional employment experiences for our associates. St Julien's goal is to become the destination of choice in the State of Colorado by providing world-class service. To do this, we must find and invest in associates who have talents that will enhance St Julien's Four Star/Four Diamond reputation and brand.


Job Requirements

  • Previous customer service experience required. Hospitality experience highly preferred.
  • Ideal candidate is someone who can balance working at a quick, steady pace while always maintaining a warm, guest-focused demeanor
  • Must have flexible availability and be able to work nights, weekends, and holidays


FULL TIME & PART TIME POSITIONS AVAILABLE

$250 RETENTION BONUS PAYABLE EVERY 3 MONTHS


As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check. 

Job Details

Entry level
Full-time
Hourly ($15 - $16)

About this location

class:
Luxury
room Count:
101-250
location Type:
Small Metro / Town

Perks

401(K)
401(K) Matching
Company Discounts
Dental Benefits
Discounted Staff Meals
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
Paid Holidays
Paid Sick Days
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St Julien Hotel & Spa
Style and genuine hospitality meet inside our casually elegant,
locally-owned hotel in Boulder, Colorado. Home to Jill’s Restaurant &
Bistro, T-Zero Cocktail Bar and Spa at St Julien. A stalwartshow more
show more
Address900 Walnut Street, Boulder, CO, 80302 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeSmall Metro / Town 
Company Logo
This property is managed by
St Julien Hotel & Spa