Spa ConciergeMount SnowWest Dover, VT
A property of: Vail-Rock Resorts
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Job Description

Mount Snow makes everyone feel like family, guests and employees alike. With consistent, high-ratings on the friendly staff, why wouldn't you want to join the camaraderie? Join our team and help us share ultimate mountain adventures with our guests. www.vailresortscareers.com

Greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one year related experience.

  • Have complete knowledge of all Spa Services, Packages, Promotions, and retail products presently offered by the spa.
  • Maintains professional relationships with spa clientele.
  • Schedule all spa and fitness services.
  • Conduct closing shift reports and reconcile all cash, credit card, and room charges, account for any discrepancies.
  • Greet guests, answer incoming telephone calls, and book appointments.
  • Keep work areas clean and organized according to standards.
  • Promote all spa programs/activities by discussing other department areas that may assist guests with a total resort experience. Must keep current with spa calendar - programs, events and activities.
  • Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
  • Understand and use universal precautions and sanitary procedures.
  • Maintain storage areas to ensure cleanliness, freshness, and organization.
  • Frequent checks of equipment and facility to ensure safety and prevent loss of equipment and/or injury to users.
  • Assist with guest follow up concerning retail requests.
  • Attend departmental meetings as scheduled by spa management and/or resort management.
  • Be familiar with all resort services/ features and local attractions to respond to guest inquiries.
  • Complies with all Resort policies, procedures and standards of operation.
  • Other duties as assigned


Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 326428

Job Requirements

See Job Description

Job Details

Mid level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Resort

Values

Community
Customer Service
Fun
Integrity
Safety
Teamwork
Value Creation

Perks

401(K)
Company Discounts
Counseling
Dental Benefits
Health Insurance Benefits
Paid Time Off
Parental Leave
Ski Discounts
Vision Benefits
Mount Snow
show more
AddressMount Snow, Somerset, VT, 05356 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeResort 

People (3)

Carol FabrizioVice President, Communications, Broomfield"There is no shortage of challenges or opportunities to help improve the business. If you see a need, and you have the capacity and ambition to work on it, you’ll have the opportunity and support to forge ahead."
Mike GoarVice President and COO, Heavenly Ski Resort"Two things come to mind in relation to leadership within Vail Resorts - self-awareness and owning your contribution to your own success as well as that of your coworkers and the company."
Kiernan CainVice President, Resort Marketing, Broomfield“. . . the embodiment of our culture is “Vulnerable Leadership,” with the sense that the more you give of yourself to your team, your peers, your manager, the more you will get back in return.”

Culture (4)

Epic By NatureWe are drawn to the mountains. It is here that we create our stories, feed our souls, and find the best parts of ourselves. It’s here that we discover that we are #EpicByNature. From small moments with big impact, to traditions celebrated year afte...
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This property is managed by
Vail-Rock Resorts